At Rowan Glen Limited (“Rowan Glen,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal data. This privacy notice will inform you as to how we handle your personal data when you interact with us as a customer, supplier, or as an employee or representative of either, visit our premises, or use our website (“Site”). It also informs you about your privacy rights and how the law protects you.

1. WHO WE ARE

Under the General Data Protection Regulation (GDPR) and other relevant data protection legislation, we act as a data controller in relation to any of your personal data that we collect.

If you have any questions about this privacy notice or wish to exercise any of your legal rights, please contact us using the details below:

Contact Details:

  • Full Name of Legal Entity: Rowan Glen Limited, company number SC749237
  • Email Address: enquiries@rowan-glen.com
  • Postal Address: Rowan Glen, Palnure, Newton Stewart, Dumfries And Galloway, DG8 7AX
  • ICO Registration Number: ZB638183

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we encourage you to contact us first with any concerns.

2. CHANGES

This privacy notice may be updated periodically. Any material changes will be notified to you. It is important to keep your personal data accurate and up to date. Please inform us of any changes during our relationship.

3. COOKIE POLICY

Our Site may use cookies to enhance your experience. For a brief overview of the use of cookies on our website and to view our full cookie policy, please click here.

4. DATA WE COLLECT ABOUT YOU

We may collect various types of personal data from you, including:

  • Contact Information: Such as your name, address, email address, and phone number.
  • Financial Information: Limited to facilitate payments.
  • Transaction Information: Details about purchases and orders.
  • Communications: Correspondence with us via various channels.
  • Other Information: Any additional information you choose to provide.

5. HOW WE USE YOUR PERSONAL DATA

We may use your personal data for the following purposes:

  • To provide and fulfill products and services.
  • To communicate with you and respond to inquiries.
  • To process payments and prevent fraud.
  • To improve our services and customer experience.
  • For legal and regulatory compliance.

We may process your personal data based on your consent, contract necessity, legitimate interests, or legal obligations.

6. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with:

  • Service providers and third parties involved in providing our services.
  • Legal or regulatory authorities as required by law.
  • Third-party purchasers in the event of a business sale or merger.

We ensure that all third parties adhere to data protection laws and use your data appropriately.

7. DATA SECURITY

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We limit access to your data to authorized personnel only.

8. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy notice or as required by law. We regularly review the data we hold and securely dispose of any no longer required.

9. YOUR LEGAL RIGHTS

You have certain rights regarding your personal data under data protection laws, including:

  • Access: To request access to your personal data.
  • Rectification: To request correction of inaccurate or incomplete data.
  • Erasure: To request deletion of your data under certain circumstances.
  • Restriction: To request restriction of processing of your data.
  • Portability: To request transfer of your data to another controller.
  • Objection: To object to processing of your data under certain circumstances.
  • Withdrawal of Consent: To withdraw consent where processing is based on consent.

To exercise these rights or if you have any questions, please contact us.

10. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to read the privacy notices of every website you visit.

11. LAW & JURISDICTION

This privacy notice is governed by and interpreted in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Scotland.